55ATM Privacy Policy

1. Introduction

55ATM is committed to protecting the privacy of everyone who uses our online gaming platform. We understand that privacy matters — especially when real money in PKR is involved and personal information is shared as part of account registration and payment processing.

This document sets out which personal data we collect, the reasons we collect it, who it may be shared with (if anyone), and the steps we take to keep it safe. It also explains your rights regarding the data we hold about you. We aim to be transparent and straightforward — no confusing legal jargon, just plain English that any player can understand.

2. Data We Collect

The categories of personal data we may collect from you include:

3. How We Collect Your Data

We collect personal data through the following channels:

• Direct submission: When you fill in your registration details, complete KYC verification, or contact our support team.
• Automated systems: Session data, device identifiers, and IP addresses are captured automatically when you visit the website or use the app.
• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer, or card, the payment provider shares necessary transaction confirmation details with us.
• Cookies and tracking technologies: As described in Section 7 below.

4. How We Use Your Data

Your personal data is used for the following purposes:

• To create and manage your 55ATM player account.
• To verify your identity and age in line with responsible gaming obligations.
• To process PKR deposits and withdrawals accurately and securely.
• To detect and prevent fraud, money laundering, and platform abuse.
• To send you account-related notifications such as login alerts, payment confirmations, and security updates.
• To improve the platform — analysing usage patterns helps us build a smoother, faster experience for Pakistani players.
• To comply with any legal obligations that apply to our operations.

5. Data Sharing

55ATM does not sell, rent, or trade personal data. We may share your information in limited, specific circumstances:

Payment Processors

When you make a transaction, your payment details are passed to the relevant payment provider — such as JazzCash, Easypaisa, Raast, or a banking institution — solely for the purpose of completing that transaction. These providers operate under their own privacy terms.

Fraud Prevention

In cases of suspected fraud or platform abuse, we may share relevant account data with fraud prevention partners or financial institutions to protect the integrity of the platform and its players.

Legal Requirements

We may disclose personal data if required to do so by a valid legal process, such as a court order or lawful request from relevant authorities. We will only share what is strictly required and will notify affected users where legally permitted to do so.

Service Providers

We work with a small number of trusted third-party providers for functions such as platform hosting, analytics, and customer support tooling. These providers are contractually required to process data only on our instructions and to maintain appropriate security standards.

6. Payment Data Security

All PKR transactions on 55ATM — whether through JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, or other mobile wallets — are processed over encrypted connections. We do not store full card numbers or mobile wallet PINs on our servers. Payment data is handled in compliance with PCI-DSS standards where applicable.

Withdrawal requests are always processed back to the same payment method used for the original deposit. This is both a security measure and a standard anti-money laundering practice. Requests to redirect withdrawals to a different account are not processed.

7. Cookies and Tracking

55ATM uses cookies — small text files stored on your device — for the following purposes:

• Session cookies: Keep you logged in during your session so you do not need to re-authenticate while playing.
• Security cookies: Help detect suspicious login activity and protect your account.
• Analytics cookies: Provide anonymised data on how players navigate the platform, which helps us improve game loading, navigation flow, and mobile responsiveness.
• Preference cookies: Remember your language and display settings.

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to stay logged in or use certain platform features.

8. How We Protect Your Data

We take technical and operational security seriously. Measures in place include:

• SSL/TLS encryption on all data transmission between your device and our servers.
• Encrypted storage for sensitive personal and financial data.
• Two-factor authentication (2FA) available for all player accounts.
• Access controls that restrict internal data access to staff who need it for specific operational purposes.
• Regular security reviews and monitoring of system access logs.

9. Data Retention

We retain personal data only for as long as it is necessary for the purposes described in this policy or as required to comply with applicable legal obligations.

• Active accounts: Data is retained for the lifetime of the account plus a period following closure.
• Transaction records: Financial records are retained for a minimum of five years to comply with anti-money laundering obligations.
• Support communications: Chat and email logs are retained for up to two years for dispute resolution purposes.
• Deleted accounts: Following a verified deletion request, personal data is removed from active systems within a reasonable period, except where retention is required by law.

10. Your Data Rights

As a player on 55ATM, you have the following rights with respect to your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If your personal data is inaccurate or incomplete, you can ask us to correct it.
• Deletion: You can request that your personal data be deleted, subject to any legal retention obligations.
• Restriction: You can ask us to pause processing of your data in certain circumstances.
• Objection: You can object to the processing of your data for specific purposes.
• Portability: In some cases, you can request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact our support team via live chat or at the email address listed below. We will respond to verified requests within a reasonable timeframe.

11. Minors and Data Protection

55ATM is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that a minor has created an account or provided personal information, that account will be immediately closed and the data deleted. If you are a parent or guardian and believe a minor has used our platform, please contact support immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When significant changes are made, registered players will be notified via email or an in-app notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after changes are published means you accept the updated policy.

13. Contact and Data Queries

If you have any questions about this Privacy Policy or want to exercise your data rights, reach out to our support team. We are available 24/7 via live chat on the platform. You can also visit our FAQ page for answers to common questions about account management and data handling.

Privacy contact email (display only): [email protected]

For general support: [email protected]